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Questions to Ask a HVAC Company Before You Hire Them

Questions to Ask a HVAC Company Before You Hire Them

If your furnace is giving you grief, it’s probably time to hire a HVAC service provider to help get it working properly.  If you’re a new homeowner and you’ve never needed to hire a HVAC repair company before, or it’s been years since you’ve needed to have someone service your equipment, you’ll want to make sure you do some due diligence.

For this post, we wanted to cover some of the things you’ll want to ask potential candidates before you make a hire.

How long have you been in business?

We’re not suggesting that hiring a newer business is a bad decision, but we are suggesting you take your time to research the company. If the startup was founded by someone who has years of experience in the heating and cooling industry, you’re likely in safe hands. However, if you’re speaking with a franchise employee, and the owner of the franchise has zero prior experience in HVAC repair, you may want to hire a company that’s more experienced.

Do you have experience in working on the equipment I have?

There are dozens of HVAC manufacturers, and each manufacturer has a number of different models under their equippment umbrella. As such, you’ll want to make sure you’re working with a technician that has experience in working on what you have.  Much like you wouldn’t let a Ford mechanic repair the engine of your Lexus, you shouldn’t hire a technician that only has experience in working with equipment that’s made by Company X, if you have a furnace that’s built by Company Z.

Are you licensed and insured?

Most people know the dangers that are associated with hiring an unlicensed, uninsured roofer to repair or replace their roofing system. Yet they don’t realize that there are just as many dangers associated with hiring an unlicensed, uninsured HVAC company.

First, if the technician doesn’t fix the problem or they make the problem worse, you’ll likely have no legal recourse. If they don’t have a physical address, you’ll have a very hard time serving them with a small claim’s summons. Second, if they ask you to provide them with up-front cash so they can buy parts or equipment for the repair, there are no guarantees they won’t simply disappear with your money. Last, if the worker becomes injured while attempting to repair your system, you may be liable to cover their medical bills and/or compensate them for their recovery time.  All in all, hiring an unlicensed contractor, regardless as to the industry they work in, simply isn’t worth the risk.

Heating and cooling experts you can trust

When you work with JM Heating & Cooling you can rest assured that you’ll be working with a company that’s licensed, insured and experienced.  Our technicians know what it takes to fix all types of HVAC systems, including all makes and models. If you need help with furnace repair or furnace replacement this winter, call us today to schedule a free, no-hassle estimate.


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